We've helped candle and soap makers get exactly what they need since 1999. The resources below cover ordering, shipping, pickup, payment, and our policies, with answers to the questions we hear most. If you can't find what you're looking for, Contact Us and a real person on our team will help.
Orders & Shipping
Shipping Information
How our shipping works, the carriers we use, tracking, freight, and answers to common shipping questions.
Ordering Information
How to order online, by phone, or by mail, how to change an order, and answers to common ordering questions.
Order Tracking
How to find tracking information for your order from your account.
Local Pickup Instructions
Pick up your order free at one of our five distribution centers nationwide.
Our Locations
Find the distribution center nearest you, with the address, hours, and directions for each of our five locations.Payment & Account
Payment Information
The payment methods we accept, how checkout works, and answers to common payment questions.
Sales Tax Exemption
How to set up a tax-exempt account for your business.
Rewards Program
Earn and redeem points, level up your VIP tier, and refer a friend in the Lone Star Hall of Flame.
Download Our Catalog
Get our full-color catalog to browse supplies offline.Help & Policies
Contact Us
Reach our customer service team by form or by phone at 1-800-929-9425.
Meet Our Team
Get to know the people who answer when you call or write.
Company Policies
Our policies on returns, restocking, and how we do business.
Privacy Policy
How we collect, use, and protect your personal information.
Security
How we keep your payment and personal information safe.
Terms and Conditions
The terms that govern your use of this website.Prefer to talk to a person? Call us toll-free at 1-800-929-9425 during business hours, or Contact Us any time and we'll get back to you.
