Orders are accepted online 24 hours a day, 7 days a week.
Available shipping methods and shipping charges are displayed in your cart after entering your state and zip code, so you have your complete order total at checkout. Because payment is processed when you submit your order, you will know immediately if your order was completed successfully. An order confirmation email is sent to you immediately after placing your order, and a shipping confirmation with tracking information is sent to you once your order is processed for shipmennt.
By placing your order online, you have access to very convenient features. Easily access your order history and tracking information by logging into your account. Use the 'Reorder' option from the 'Account Dashboard' to duplicate a previous order, or use the 'Recently Ordered' list from the 'Account Dashboard' to select which items you want to add to your cart.
We are located in the United States. Default pricing shows in US Dollars. Canadian customers may select "Canadian Dollar" in the drop down in upper lefthand corner if desired. All orders will be processed in US Dollars.
Ordering by Phone
Orders may be placed by phone during business hours. You can call us toll-free at 1-800-929-9425 to place your order. We will be able to give your merchandise subtotal, shipping charges and confirm your payment is processed while we are on the phone with you. Tracking number(s) for your order and a confirmation can be sent to you by email as well.
Ordering by Mail
To place an order by mail, we request that you add all items into your shopping cart, verify that all quantities are correct, and print out the shopping cart screen. Then click the "Checkout" button and enter all requested information (except payment information.) Once you have completed your address, the website will show you your shipping options (and their costs). Be sure to select one of the shipping options so shipping will be added to your order's grand total. Finally, print this screen and check to make sure all the information you provided shows up in the printed version.
If your order weighs 250 pounds or more, it will qualify for discounted shipping. This discount is calculated in the cart, so your shipping charges will be accurate.
Payment must be made by cashier's check or money order. We are not able to accept payment by personal or business check. Please send the shopping cart printout and checkout page printout along with your payment to the address listed below. Even if you placed the order by phone and let us know you will be sending payment by mail, we request that you include all order information when sending payment.
Lone Star Candle Supply, Inc.
5800 Park Vista Circle
Keller, TX 76244
Once payment has been received, your order will be shipped and you will receive a shipment notification by email if you provided a valid email address with your order.
Order Change Requests
Because we process and ship orders quickly, it is very difficult for us to alter an order once it has been placed. For this reason, we ask that you make sure all items have been added to your cart and your order has been double checked for accuracy before submitting your order. If you discover an error in the address information you entered, please call us as soon as possible to get this information corrected. If you place your order by phone, we will repeat the items on your order prior to ending the call to help ensure accuracy.
If you decide to change your shipping address after the order has already shipped, we can usually accomodate this request for FedEx shipments. However, there is a fee of $16 for any changes to the shipping address. There is no charge for an address change if the order has not been processed.