Shipping Information

We ship our cases of wax in the same boxes the manufacturer ships them in. Since these cases of wax are very heavy, it is more economical to ship them in their own box, especially since FedEx now adds an additional handling fee of about $25 for any package weighing 50 lbs or more.

FedEx uses a master tracking number for all packages on a shipment, but each box should have its own tracking number as well. If you go to www.fedex.com and enter your master tracking number, it will show you the tracking info for the whole shipment. You can click see full details to view the tracking information for each package.

Shipping charges are based on the weight of the package being shipped and the destination zip code. If you are curious what your shipping charges will be, add the item(s) you want to your shopping cart, view your cart, enter your state and zip code, and click the Get Estimate button to display eligible shipping options. Depending on the contents of your cart, shipping charges could be displayed for FedEx Ground, FedEx Home Delivery, FedEx 2 Day, FedEx Standard Overnight, Multiple LTL Carriers, or USPS Priority Mail. You can alter your cart as many times as you like to see what the shipping charges might be, and you can select your preferred method of shipping in your cart so the total is displayed. You will still have the option to change it during checkout if you wish.

There is a base charge that FedEx has for making the trip to deliver a package. As you add items to that same package, the shipping does not greatly increase. For instance, shipping charges for a one pound package or a five pound package may only increase by a couple of dollars. That's a difference of a few one ounce fragrances in a one pound box or as many as fifty in the five pound box. It always helps reduce your overall shipping costs to consolidate your orders as much as possible.

First, sign in to your account using the SIGN IN link at the top right of the page. From the options on the left, select Account Dashboard or My Orders. Follow the View Order link for the order you would like to track, then select the Order Shipments tab. You can use the Track this shipment link on the right side of the screen, or click the tracking number for your order.

Tracking information will not be available through FedEx or USPS until your order has been pulled, packed, and a shipping label has been created. If your order shows shipment information sent to the carrier, that means we have readied your order for shipment but FedEx or USPS does not yet have it in their possession.

All of our boxes do have our logo on them, and we are not able to ship your order in a box without our logo because we do not have any. However, we can offer to cover the logo for you if requested. If this is something you require, please call customer service at 1-800-929-9425 to place your order over the phone.

Yes. We are able to ship your order to an address other than the billing address. This option is available during checkout.

See the time-in-transit maps and processing guidelines above to estimate your delivery.

We only ship to the United States (all 50 states), Canada, and military addresses such as APO boxes.

FedEx is our main shipping method. You can select FedEx Ground, Home Delivery, or an expedited shipping method in the cart and during checkout. We also ship by USPS, and this option will display if your order qualifies. If your order requires LTL shipping, that is quoted in the cart and checkout process as well. Our LTL shipping rates are extremely competitive.

FedEx offers two different ground transit services, Ground and Home Delivery, and the transit times for them are identical. The main difference is the days that deliveries are made. FedEx Ground packages are delivered Monday through Friday, and FedEx Home Delivery packages are delivered Tuesday through Saturday. FedEx Home Delivery is only available to residential addresses. If you are in a two day transit time from us and place an order on Thursday, a FedEx Ground delivery would arrive on Monday and a FedEx Home Delivery shipment would arrive Saturday. If you are in a two day transit time and place an order on Friday, a FedEx Ground delivery would arrive on Tuesday and a FedEx Home Delivery shipment would arrive on Sunday.

Shipping charges on all packages receive a significant discount over list rates, but there is an additional discount when the total weight of the shipment reaches 250 pounds or more. When entering items into your cart, the weight of the current items is displayed, and the discounted shipping price is displayed when you calculate the shipping charges in your cart. This can be a significant savings (around 30%), so make sure to check the savings if the weight of your order is close to qualifying.

Yes, we ship LTL every day on many orders. LTL is a viable option for substantial shipping savings if your order is around 300 lbs or more, and we are able to ship LTL to both commercial and residential addresses. Shipping charges for this method are calculated automatically in the cart and during checkout after you enter your state and zip code. The charge for a lift gate, if applicable, does not get added to the shipping total until checkout. Many of our heavy items, such as a pallet of wax, a pallet of jars, or a mixed pallet of several items, ship LTL, and the savings is substantial.

Shipping charges calculated on pallet quantities are correct. During checkout, you will have the option to add a lift gate if required. Depending on the shipping method you choose, there may be an extra fee for the lift gate that is not shown in the cart.

Yes. If you have a carrier that you normally use and would like to schedule the pickup, you are welcome to do so. If you choose to schedule it yourself, you will need to provide us with a completed bill of lading, and we can let you know when the shipment will be ready for pickup.