Payment for Online Orders
Payment for online orders can be made by any credit or debit card with a Visa, MasterCard, American Express, or Discover logo as long as it was issued by a bank based in the United States or Canada. To help speed the processing of your order, please make sure the funds are available before placing your order. You will not be able to submit your order if your credit/debit card is declined.
Payment for Phone Orders
Payment for phone orders can be made by any credit or debit card with a Visa, MasterCard, American Express, or Discover logo as long as it was issued by a bank based in the United States or Canada. We will process the payment for your order while you are on the phone. If we are asked to hold an order for any reason, your order will be held for one week from the day it was placed. The order will be deleted from our records past that time.
Payments for Pickup Orders
Payment for orders by mail may be made by cashier's check or money order. We are not able to accept payment by personal or business check. Please see our ordering information page for mail ordering instructions.
Prepay by Mail
When picking up your order at our facility, you may pay by any credit or debit card with a Visa, MasterCard, American Express, or Discover logo as long as it was issued by a bank based in the United States or Canada. We also accept payment by a certified check, money order, or cash. Personal and Business checks are not accepted.
Payments that are Declined
Payments from a credit or debit card can be declined by either your bank or card issuer as well as our payment gateway. Our payment gateway is set up with several filters to protect our customers from fraudulent charges. If the wrong billing address is entered on the order, this will trigger one of these fraud filters. If this happens, an error message will pop up at the checkout page and will tell you to try again. Please note that sometimes when this happens your bank will process that failed attempt and it will appear that the transaction went through. However, if you saw the error message saying that the billing address was incorrect, it means it was declined on our end and we have not collected any funds. We can confirm this for you by emailing you a copy of the transaction report from our payment gateway. You will need to contact your bank to see if they can reverse any pending charges from this attempted transaction.
Using Multiple Forms of Payment
Unfortunately, we are unable to use multiple forms of payment on one order. If you would like to use 2 or more payment methods, you will need to place multiple orders.