Customer Service

Payment Information

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We accept all major credit and debit cards issued by US or Canadian banks, plus a few other options depending on how you order. Here's what we accept and how payment works.

Payment for Online Orders

Online orders can be paid with any credit or debit card carrying a Visa, MasterCard, American Express, or Discover logo, as long as it was issued by a bank based in the United States or Canada. We also accept PayPal, Venmo, Google Pay, and Apple Pay at checkout, so you can pay with the digital wallet you already use. And we offer payment plans through Affirm, which let you spread payments over time. Make sure funds are available before placing your order, since you won't be able to submit it if your card is declined.

Payment for Phone Orders

Phone orders can be paid with the same US- or Canada-issued Visa, MasterCard, American Express, or Discover cards, and we'll process the payment while you're on the phone. If we're asked to hold an order for any reason, we'll hold it for one week from the day it was placed; after that, the order is removed from our records.

Prepay by Mail

Mail orders may be paid by cashier's check or money order. We are not able to accept personal or business checks. See our Ordering Information page for mail-order instructions.

Payment for Pickup Orders

In-person payment at pickup is available only at our Texas location in Keller. When picking up there, you may pay with any US- or Canada-issued Visa, MasterCard, American Express, or Discover card. We also accept a certified check, money order, or cash. Personal and business checks are not accepted.

Using Multiple Forms of Payment

We're unable to split one order across multiple forms of payment. If you'd like to use two or more payment methods, you'll need to place separate orders.

Have a payment question we didn't cover? Contact Us and our team will be glad to help.

Frequently Asked Questions

Do you offer open account terms?

We do not offer open account terms. This helps us keep our costs down so that we can offer competitive pricing.

Can I place an order if I do not have a credit or debit card?

If using a credit or debit card is not an option, we can also accept payment by cashier's check or money order. We are not able to accept payment by personal or business check. You are welcome to call us with your order, and we can call you back with the complete total. You can also use our online shopping cart to help determine the total for your order. Please ensure your total includes shipping charges and local sales tax, if applicable.

If I'm paying with a credit card, will my card be charged immediately?

Yes, your credit or debit card will be charged as soon as the order is placed.

It looks like my credit card was charged more than one time. What happened?

Your card is not actually charged multiple times, even though it can appear that way when you have trouble submitting an online order. On the Checkout page, key in your billing, shipping, and credit card information correctly before you select Place Order. Once you click Place Order, our website securely transmits the order amount to your card-issuing bank. The bank then sets those funds aside and places them on hold. This is known as authorizing the funds. It does not mean the funds have been charged; they are only held in reserve. Our website then checks that the billing address matches the cardholder name and the address on file with your card. This protects you against fraud and theft. If the address or zip code does not match, or any part of the card information was keyed in incorrectly, the website shows an error asking you to verify your information. If you do not correct it, or correct only part of it, and click Place Order again, the process repeats and the funds are set aside once more. We do not receive your order until it is successfully submitted and you reach a confirmation page. Once the correct information is entered and you reach that page, we receive the order only one time, no matter how many attempts it took. Any extra holds placed on your card while you were retrying are released, so the charge does not go through multiple times. If you have any questions, you can always Contact Us and we will be glad to help.