Customer Service

Meet Our Customer Service Team

Cream candles, a kitchen scale, and safety glasses on a counter with a person checking a clipboard

When you call or email Lone Star, these are the people on the other end. They're makers themselves, and they're always happy to help you find the right supplies for your next project.

smiling woman with long dark hair in a black top before shelves of labeled black bottles

Katherine, Office Manager

Katherine has been with Lone Star since late 2020. Her favorite part of the job: "Meeting our customers and watching their businesses grow. I try to see what everyone is doing and what new tricks and trends they're following, especially in the freshie community."

  • Favorite product: Libbey 3-Wick Hexagon Jar
  • Favorite fragrance: Mahogany Teakwood (type), Mountain Lake (type)
  • Favorite recipe: Baby, a combination of Leather and Mahogany Teakwood (type)
  • Favorite project: Freshies
smiling woman with long teal hair and a choker in a black cardigan before shelves of fragrance bottles

Sarah, Customer Service Rep

Sarah has been with us since late 2021. Her favorite part of the job: "The people and working with great products!"

  • Favorite product: Aroma Beads
  • Favorite fragrances: Sweet Grace (type), Mahogany Woods (type), Black Cypress & Cassis, Cinnamon Sugar Donuts, Blackberry Frankincense
  • Favorite recipe: Headmaster's Office, a combination of Leather and Nagchampa
  • Favorite project: Freshies
smiling woman with curly dark hair in a black top before wooden shelves of labeled bottles

Emma, Customer Service Rep

Emma has been with us since early 2026. Her favorite part of the job: "It would have to be the learning experience. I have learned so much since I first started, and I continue to learn each day."

  • Favorite product: Iridescent Tumblers, for their bright, cute colors
  • Favorite fragrance: Cheirosa 62 (type)
  • Favorite recipe: Sangria, a combination of Merlot, Berry Bliss, & Fruit Slices
  • Favorite project: Room sprays, which she's looking forward to making
smiling woman with long straight dark hair and a pendant necklace before shelves of white bottles

Ivana, Customer Service Rep

Ivana has been with us since late 2024. Her favorite part of the job: "Definitely the people — both my wonderful colleagues and the amazing customers. Everyone has been incredibly welcoming and supportive, which has made the experience so enjoyable. I also love seeing the creative projects our customers work on."

  • Favorite product: Foaming Bath Butter
  • Favorite fragrances: Pink Sugar (type), Mahogany Woods (type), Twilight Woods (type)
  • Favorite recipe: A combination of Mahogany Woods (type) and Midnight Pomegranate (type)
  • Favorite project: Sugar scrub made with the Foaming Bath Butter

Have a question for the team? Contact Us or call us at 1-800-929-9425 during business hours.

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