Ordering FAQ

Here are some of the most common questions about ordering.

Q: Can I pick up my order instead of having it shipped?

A: Yes, if you are in the Dallas/Fort Worth area and prefer to stop by our facility and pick up your order, please feel free to do so. You are also welcome to visit our showroom and place your order while you are here. This is a great opportunity to see the items or smell the fragrances before you place your order. If you know what you would like to order, you are welcome to place your order online, call, or fax it. Please be aware we fill and bring out everyone's order as quickly as we are able. There may be a wait at our facility even if your order is placed ahead of time.

Q: How far in advance should I place my order for pick up?

A: You do not have to call your order in, but it it does help speed the process. Calling your order in 24 hours ahead of time will help, but you can also place your order the same day. If you have a large order, placing your order ahead of time will give us a chance to check our stock levels as well. There is a 24 hour processing time for orders containing 25 pound pails of fragrance or pallets of wax or glass. There may still be a wait at our facility depending on the number of people ahead of you in line when you arrive.

Q: Do you have a minimum order requirement?

A: We do not require a minimum order, but there is a minimum on the shipping charges you may be charged (that we have no control over.) This is good to keep in mind to help keep down your overall costs.

Q: Can I place an order and have someone else pick it up for me?

A: You are welcome to have someone else pick up your order. You can place your order on our website or by phone and we can take your payment information and have your order ready when your representative arrives to pick up your order. Please make sure they have the correct name or company name which the order was placed by, and make sure to give us the name of the person picking up for you.