Customer Service

Ordering Information

You can place your candle supply order online around the clock, call us during business hours, or mail your order in. Here's what to expect with each.

Ordering Online

Orders are accepted online 24 hours a day, 7 days a week. Shipping methods and charges display in your cart once you enter your state and zip code, so you'll have your complete total before checkout. Payment is processed when you submit your order, so you'll know immediately if it went through, and a confirmation email arrives right away. A shipping confirmation with tracking follows once your order is processed.

Convenient Account Features

Order history & tracking

Log into your account to see past orders and tracking any time.

Reorder

Use the Reorder option in your Account Dashboard to duplicate a previous order.

Recently Ordered

Pull from your Recently Ordered list to quickly re-add items to your cart.

Currency

Default pricing is in US Dollars; Canadian customers may select Canadian Dollar from the dropdown. All orders process in US Dollars.

Ordering by Phone

Call us toll-free at 1-800-929-9425 during business hours. We can give you your merchandise subtotal, shipping charges, and confirm your payment while you're on the phone. We'll also email your tracking number and confirmation once your order ships.

Ordering by Mail

To order by mail, add all items to your cart, verify the quantities, and print the cart screen. Click Checkout, enter your information (except payment), and the site will show your shipping options and costs. Be sure to select one so shipping is added to your total. Print this screen too and confirm everything is correct.

Order Change Requests

Because we process and ship orders quickly, it's difficult to change an order once placed, so please double-check your cart and details before submitting. If you spot an address error, call us as soon as possible. If you order by phone, we'll repeat your items before ending the call to help ensure accuracy.

Have an ordering question we didn't cover? Contact Us and our team will be glad to help.

Frequently Asked Questions

Can I pick up my order instead of having it shipped?

Yes. If you are in the Dallas/Fort Worth area and prefer to stop by our facility to pick up your order, please feel free to do so. You are also welcome to visit our showroom and place your order while you are here, which is a great opportunity to see the items or smell the fragrances before you order. If you already know what you would like, you are welcome to place your order online, by phone, or by fax. Please be aware we fill and bring out everyone's order as quickly as we are able, so there may be a wait at our facility even if your order is placed ahead of time.

How far in advance should I place my order for pickup?

You do not have to call your order in, but it does help speed up the process. Calling your order in 24 hours ahead of time helps, but you can also place your order the same day. If you have a large order, placing it ahead of time gives us a chance to check our stock levels as well. There is a 24 hour processing time for orders containing 25 pound pails of fragrance or pallets of wax or glass. There may still be a wait at our facility depending on the number of people ahead of you in line when you arrive.

Do you have a minimum order requirement?

We do not require a minimum order, but there is a minimum on the shipping charges you may be charged, which we have no control over. This is good to keep in mind to help keep down your overall costs.

Can I place an order and have someone else pick it up for me?

Yes, you are welcome to have someone else pick up your order. You can place your order on our website or by phone, and we can take your payment information and have your order ready when your representative arrives. Please make sure they have the correct name or company name the order was placed under, and give us the name of the person picking up for you.