General Questions

Here are some of the most commonly asked questions about customer service.

Q: How can I contact you?

A: Please visit our Contact Us page for our contact information.

Q: What are your business hours?

A: Our hours are Monday - Friday 9:00 am - 5:00 pm. We do close on major holidays, so if you are planning to come by, please call and make sure we will be open.

Q: Do you offer a candle making class?

We have some instructions on our website, but we do not offer any classes. We are happy to answer questions you may have by email or phone.

Q: Is your website secure?

A: Yes, your information is completely secure on our website. We do not give out ANY personal information. For more details on this please see our Privacy Policy. Your credit card is processed through Authorize.Net, the leading source in credit card transactions. We do not store any credit card information. We use 128 bit encryption to keep your personal information safe. Using 128 bit encryption insures your personal data is protected at ALL times. The data is scrambled and is not viewable so others cannot see your information. You can rest assured, keeping your personal information secure is extremely important to us.

Q: Is candle making a good activity for children?

A: Children in the same age range have varying maturity levels, so it is difficult to say without knowing the children involved. That is a determination that would have to be made by the parent or person supervising the activity. The temperature of the wax does get fairly high, and there is a chance of getting burned if you are not careful. There are directions available on our website that you can read through so you are somewhat familiar with the process, and that will help you make a better decision.